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Refund and Returns Policy

30 Day Returns & Exchanges Policy

If for any reason you are not satisfied with any part of your purchase, please return your item/s in new condition with tags attached, and we will be happy to exchange or provide a store credit up to 30 days after your order has been dispatched to you.

How to make an exchange

1. If you wish to proceed with a size exchange, please contact us via email on [email protected] and we will be happy to assist.  

2. Please remember to include in your return package your picking slip or invoice and a note with your instructions regarding any exchange details. Please be aware we can not accept exchanges for items that have been worn.

3. Please allow up to 7 business days for your exchange to be processed from when we receive and assess your returned item/s.


Returns Policy and Process

In the unlikely event that any of your items purchased appear to have a fault please leave the swing tags on the item(s), then make contact with us on [email protected] include a picture or two of the item and the identified issue.  Our team will be in contact to review the issue, and then if appropriate will promptly arrange either a;
•    Replacement or
•    Store Credit or
•    Refund

Items that cannot be exchanged or refunded:
Used or worn items
Items without the swing tags attached
Customisations (unless faulty)
Giveaways or any other promotional items

Cancelation Policy

It is possible to cancel an order that has not yet shipped, please contact [email protected]



Returns Address:
Prezent Media, 63/66 Hatton Garden, Fifth Floor Suite 23, London, EC1N 8LE 02037450694

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